Privacy Policy

1. Introduction

Welcome to SomnaStone ("we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, billing address, shipping address, and payment information you provide when placing an order or contacting us.
• Order Information: Products purchased, order history, transaction details, and shipping preferences.
• Technical Data: IP address, browser type, device information, pages visited, time spent on site, and referring URLs (collected automatically via analytics tools).
• Communication Data: Content of emails, contact form submissions, and customer support inquiries.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including payment processing and shipping arrangements.
• To provide customer support and respond to your inquiries, questions, and feedback.
• To send order confirmations, shipping updates, and important service announcements.
• To send marketing communications (only with your explicit consent, which you may withdraw at any time).
• To improve our website, products, services, and overall customer experience.
• To detect, prevent, and address fraud, security issues, and illegal activities.
• To comply with legal obligations and enforce our terms of service.

4. Payment Processing

All payments are processed through secure third-party payment gateways (PayPal, Stripe, and similar providers). We do not store your full credit card details on our servers. Payment information is encrypted and handled directly by our payment processors, who are PCI-DSS compliant.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with:

• Service Providers: Shipping carriers, payment processors, email service providers, and IT support vendors who assist in operating our business.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

We may use third-party analytics services such as Google Analytics to help us understand how visitors use our site. These services collect information about your visit in an anonymous form.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Restriction: Request restriction of processing under certain conditions.
• Data Portability: Request transfer of your data to another organization.
• Objection: Object to processing of your personal data for marketing purposes.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise these rights, please contact us at support@somnstone.com.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (social media platforms, payment gateways, shipping providers, etc.). We have no control over the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@somnstone.com
Page: Contact Us