1. What is your return policy?
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We accept returns within 30 calendar days after you receive your parcel. To qualify for return, the item must be unused, undamaged and kept in original condition with all original packaging intact. Custom‑made items are non‑returnable. Please contact our customer support to get a return authorization before sending items back. Return shipping cost is at customer’s expense unless the item arrives damaged or caused by our manufacturing error. Natural minor texture and surface variations on meteorite stones are natural features and not regarded as product defects.
2. What should I do if my item arrives damaged?
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If you receive a damaged or defective item, please send us clear photos of the product and its packaging within 7 days upon receipt. We will arrange replacement, partial or full refund based on actual conditions.
3. How can I track my order?
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After payment confirmation, your order will be processed in 1‑3 business days. Once your parcel is dispatched, a shipping notification email containing your tracking number will be sent to your registered email address. You may use the tracking number to check your delivery status.
4. Can I modify or cancel my order?
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You may contact our customer support to modify or cancel your order only before it gets dispatched. Once the parcel has been shipped out, cancellation is unavailable, while you may apply for return after receiving the goods subject to our return eligibility rules.
5. What payment methods do you accept?
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We accept PayPal, major credit cards (Visa, Mastercard, American Express, Discover) processed via Stripe, and bank transfers for orders over $500. All transactions are protected by SSL encryption for your data security.
6. How do I initiate a refund\return\exchange request?
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You will need to consult with customer service to make a refund\return\exchange request.
Note: Do not file a refund request with PayPal after sending us your refund request. We will not be able to process your refund after filing a refund request with PayPal. Please cancel the PayPal case so that we can process your refund request.
7. Are your meteorites authentic?
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Yes, all meteorites are 100% genuine, sourced from trusted global meteorite dealers and certified suppliers. Every jewelry piece comes with an authenticity certificate with meteorite classification, origin and find location information. We cooperate directly with meteorite hunters to guarantee authenticity.
8. How should I care for my meteorite jewelry?
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Meteorite jewelry needs proper care. Keep it away from water, perfume and harsh chemicals. Iron meteorites are prone to rust under long‑term moisture exposure. We suggest storing it in the anti‑tarnish bag provided and polishing gently with a soft cloth. Lifetime free cleaning and maintenance service is available from our store.
9. Will each piece look exactly like the photos?
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Meteorites are natural space‑sourced materials. Each piece is unique with slight natural differences in shape, size and surface pattern compared with product photos. Your received meteorite will be the same type and quality as displayed, with its own exclusive natural features. Such minor variations are not product defects.
10. What is the difference between iron meteorite and glass meteorite?
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Iron meteorites are mainly iron‑nickel alloy originating from broken asteroid cores, and show distinct Widmanstätten patterns after etching. Glass meteorites, also known as tektites, are natural glass generated when meteorite impacts melt earth rocks. They feature glass‑like texture and are mostly dark‑green or black.
11. How long does international shipping take?
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We support worldwide shipping for over 30 countries and regions.
‑ Standard Shipping: 7‑15 business days for most countries
‑ Express Shipping (DHL / FedEx / UPS): 3‑7 business days, suitable for time‑sensitive orders
‑ Economy Shipping: 15‑25 business days for selected regions
Processing takes 1‑3 business days after payment confirmation. Delivery time is estimated only, delays may happen due to customs clearance, local logistics or other circumstances out of our control. Business days exclude weekends and public holidays.
12. Do you offer free shipping?
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We do not offer free shipping. Actual shipping cost will be calculated and displayed automatically at checkout based on destination, weight and selected shipping method. For wholesale orders, shipping fees are also automatically calculated at checkout according to total weight and destination country. Please note that import duties, taxes and customs fees are the recipient’s responsibility and are not included in product or shipping fees. If your country is not listed in our shipping‑available list, please contact customer support to verify shipping availability.
SomnaStone